Preparing for a new Customization

All the customizations we distribute are tested as thoroughly as possible in house before being unleashed on an environment that is representative of production. Representative includes the same versions, data, settings, and processes.

However, your production environment is guaranteed to be different from all others! Before installing a customization in production it is imperative that it be tested in a representive environment first. Plan time to install and thoroughly test your production processes and configuration with the customization to make sure it behaves as expected.

Pay particular attention to areas where your processes or data may vary from the Sage Best practices.

For customizations with complex configuration, document the tested configuration in full so it can be moved without error to production.

If you encounter any unexpected behaviours, or things that could work better for you, just let us know. We may be able to quickly tweak the customization to suit your needs. If not, we will work with you to find a solution that fits.